Senior Customer Service RepresentativeÓ¢ÎļòÀú·¶ÎÄ

¸ÅÒª£ºResume number: 294942602 Updating date: 2012-08-23 21:23:40 no photo Name: Miss. Rachel Nationality: China Current Place: Guangzhou Height/Weight: 161 cm£ 45 kg Marital Status: married Age: 29 years Career Objective Application type: Jobseeker Preferred job title: Customer & Technology Support:

Senior Customer Service RepresentativeÓ¢ÎļòÀú·¶ÎÄ,±êÇ©£ºÓ¢ÎļòÀú´óÈ«,Ó¢ÎļòÀú·¶ÎÄ,http://www.88haoxue.com
Resume number: 294942602 Updating date: 2012-08-23 21:23:40 no photo Name: Miss. Rachel Nationality: China Current Place: Guangzhou Height/Weight: 161 cm£ 45 kg Marital Status: married Age: 29 years Career Objective Application type: Jobseeker Preferred job title: Customer & Technology Support: CSR ¡¢ Trade: ¡¢ Logistics / Warehousing: Working life: 6 Title: No title Job type: Full time Expected Start date: In a day Expected salary: £¤5,000--£¤8,000 Preferred working place: Guangzhou Foshan Other countries Work experience Company's name:Avery DennisonBegin and end date: 2005-11-2012-06Enterprise nature:Soly foreign funded enterprisesIndustry: Furniture/Home Appliances/Crafts/Toy/JewelryJob Title: SCSRJob description: In charge of several European key accounts and some small accounts including the USA accounts, service both European/USA buyer and their Asia vendors, serve the customers, whether on a daily f2f basis or as support from one part of the company to another
1.Process and manage customers' orders,also handing coming enquiries, e-mails, calls in time and in a valued added manner
2.Track order status of overall order process
3.Develop & maintain a strong working relationship with internal relevant functional groups and with customers
4.Customer complaint handling
5.Customer maintenance
6.Continuously work on improvements, identify root causes hindering the total order process and recommend corrective actions
7.Also as a team leader in member¡¯s coach for both functional tools and specific account, headcount arrangement, back-up and leave plan arrangement, team building activities arrangement, performance review for each team member¡­;Reasons for leaving: Company's name:Dawning HazeBegin and end date: 2003-07-2005-11Enterprise nature:Soly foreign funded enterprisesIndustry: Agencies / Institutions / Community GroupsJob Title: CSRJob description: 1.Customer Service Representative
A.Quotation to buyer
B.Samples arrangement
C.Production schedule arrangement
D.Inspection arrangement
E.Logistics arrangement
F.Invoicing mechanism
G.Others, such as complaint, audit, corrective action plan, sales report...
2.Merchandiser
A.Communicate with internal oversea departments or oversea buyers to make purchase plan to make sure smooth " order to cash"
B.Communicate with internal domestics departments to arrange packaging, Audit, Inspection, test...
C.Communicate with vendors to arrange samples, delivery schedule, code of conduct audit with corrective action plan, customs clearance documents such as commercial invoice, packing list...
D.Communicate with forwarder to arrange vessel, billing of lading or FCR...
E.Sourcing new vendor to low cost and high reliability with better quality
F.Analisis to vendorsReasons for leaving: Educational Background Name of School: Ha'erbin Commercial University Highest Degree: Bachelor Date of Graduation: 2003-07-01 Name of Major 1: Finance Name of Major 2: Education experience: Start dateEnd dateEducation organizationMajorsCertificateCertificate No1999-092003-07Ha'erbin Commercial UniversityFinance Language Ability Foreign Language: English Level: perfect Chinese level: perfect Cantonese Level: excellent Relevant skills and abilities 1.Bachelor degree in Finance, fluent speaker in English, Cantonese and Mandarin.
2.6 years working experience in commerce, sales support and customer service field; also understand the culture difference among domestic, HK and overseas to proceed business migration from The States, Europe, HK and others
3.Exceptional interpersonal skills with the ability to be versatile and flexible with team members, business partners and customers, while effectively influencing others and managing outcomes.
4.Able to manage conflicting priorities, prioritizing both customer and company requirements while acting in a professional manner, possess the confidence and ability to proactively address customer issues, business requirements and identify areas for improving profitability

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